Customer Success Specialist / Live Chat Support - US REMOTE
About the position
Exemplar Global is looking for a proactive Customer Success Specialist / Live Chat Support to join their remote team. This role serves as the first point of contact for customers, focusing on providing timely assistance and resolving inquiries through live chat. The primary goal is to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with the company's values. The specialist will collaborate with cross-functional teams to improve service offerings and ensure a seamless customer experience.
Responsibilities
Engage with customers through live chat, addressing inquiries and providing product support.
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Maintain a high level of professionalism and empathy in all customer interactions.
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Document customer interactions in our CRM system to ensure accurate record-keeping and follow-up.
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Collaborate with other departments to resolve complex issues and escalate where necessary.
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Gather customer feedback and insights to assist in improving our products and services.
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Stay informed about new features and services to provide accurate information to customers.
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Manage customer accounts and ensure proper onboarding to enhance their success with our offerings.
Requirements
High school diploma or equivalent; associate's or bachelor's degree preferred.
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Previous experience in customer support or a similar role, preferably in a remote environment.
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Excellent verbal and written communication skills.
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Experience with live chat tools and CRM software.
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Strong problem-solving skills and the ability to think on your feet.
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Proficiency in managing multiple chat conversations simultaneously.
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Great interpersonal skills and the ability to connect with customers.
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3+ active savings/checkings bank account is a MUST.
Nice-to-haves
Benefits
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