BILINGUAL (English/Spanish) Virtual Customer Support Specialist at AdNet AccountNet, Inc.
This a Full Remote job, the offer is available from: Maryland (USA)
This is a remote opportunity for BILINGUAL candidates living in EST time zone!
Hours: Monday through Friday from 10:00 a.m. to 7:00 p.m. EST
Job Description:
The Customer Service Representatives primary duties are:
? Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
? Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
? Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
? Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
Minimum Qualifications: ? CSRs shall have at least one (1) year of Customer service experience. ? Applicant must be bilingual (English/Spanish only). ? A high school diploma or GED is required. Associate degree or Degree in progress preferred. ? Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.
Preferred Skills/Experience:
? Ability to navigate in up to seven separate systems and up to three systems simultaneously.
? Ability to navigate and update systems in Windows.
? Ability to convey information and direction for multiple programs during a single interaction.
? Previous experience as a customer service representative in a call center.
Professional Skills:
? Strong verbal, interpersonal and written communication skills
? Team player with the ability to work in a fast-paced environment.
? Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
? Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
This offer from "AdNet/AccountNet Inc." has been enriched by Jobgether.com and got a 72% flex score.
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