Freelance Virtual Assistant ? Customer Service, Marketing & Operations Support
Freelance Virtual Assistant ? Customer Service, Marketing & Operations Support
Company: Nashelle Jewelry
Location: Remote (Freelance)
Hours: 10-20 hours per week (Flexible)
Pay Rate: [Specify your budget range]
About Nashelle Jewelry:
Nashelle Jewelry is a growing fine jewelry brand known for its sophisticated designs and quality craftsmanship. We are expanding beyond our local roots and need an experienced, detail-oriented Virtual Assistant to support customer service, marketing, and e-commerce operations.
Role Overview:
We?re looking for a highly organized and proactive freelance virtual assistant to handle customer interactions, assist with marketing initiatives, and ensure smooth day-to-day operations.
Key Responsibilities:
? Customer Service:
? Respond to customer inquiries via email, chat, and social media
? Process orders, returns, and exchanges
? Provide personalized assistance and ensure excellent customer experience
? E-Commerce & Website Management:
? Update product listings, descriptions, and pricing on Shopify
? Track inventory and coordinate with the fulfillment team
? Ensure a seamless online shopping experience
? Marketing & Social Media Support:
? Assist with influencer outreach and email campaigns
? Schedule and manage social media posts (Instagram, Facebook, TikTok, Pinterest)
? Engage with followers, respond to comments/messages, and track engagement metrics
? Administrative & Research Tasks:
? Conduct industry and competitor research
? Perform data entry and maintain spreadsheets
? Assist with other operational needs as required
Ideal Candidate:
? Previous experience in customer service, e-commerce, or digital marketing
? Strong understanding of Shopify, social media platforms, and email marketing tools
? Excellent written and verbal communication skills
? Highly organized, proactive, and able to work independently
? Passion for fashion, jewelry, or luxury brands is a plus
Hours & Compensation:
? 10-20 hours per week (flexible, based on workload)
? Competitive hourly rate (please specify your budget range)
? Opportunity for increased hours and long-term collaboration based on performance
Apply Job!