Call Center Service Representative - Remote (12:30 pm-9:00 pm) - SLC, Utah December 4, 2024
About the position
The Call Center Service Representative role at Zions Bancorporation is designed to provide exceptional customer service through inbound phone interactions. The representative will help customers feel valued, deliver meaningful solutions, and build relationships while developing their skills in technology and banking. This fully remote position offers flexible scheduling and opportunities for career advancement within a supportive and inclusive culture.
Responsibilities
?? Help every customer feel valued by your words and actions
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?? Inspire customers to share their positive experiences
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?? Deliver meaningful solutions for customers through inbound phone interactions
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?? Seek to add value to each customer's experience by sharing knowledge of products and services
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?? Develop skills and knowledge in technology, banking, and leadership to grow your career
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?? Build meaningful relationships with customers
Requirements
?? Must live within 90 miles of SLC, UT
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?? Passion to serve others and contribute positively to the culture
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?? Outstanding communication skills
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?? Experience in helping customers solve problems and educate on products/services
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?? Knowledge of banking and financial services is a plus
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?? Ability to navigate multiple computer software systems and strong keyboarding skills
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?? High School diploma or equivalent
Nice-to-haves
?? Bilingual in Spanish (additional pay upon passing assessment)
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?? Experience in customer service roles
Benefits
?? 100% remote work
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?? Competitive pay starting at $17.00 per hour
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?? Milestone bonuses at 6, 12, and 18 months
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?? Medical, Dental, and Vision Insurance starting day one
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?? Life and Disability Insurance
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?? Paid Parental Leave and Adoption Assistance
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?? Health Savings Account (HSA) and Flexible Spending Account (FSA)
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?? Paid Training and Paid Time Off (PTO)
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?? 401(k) plan with company match
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?? Profit Sharing
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?? Mental health benefits including coaching and therapy sessions
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?? Tuition Reimbursement up to $5,250 per year
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?? Professional development opportunities
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