Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery

About the position

The Administrative Patient Experience Representative at Boston Children's Hospital plays a crucial role in supporting the Plastic and Oral Surgery Department by ensuring high-quality customer service and efficient patient care coordination. This hybrid position involves both in-person and remote work, focusing on scheduling, patient communication, and administrative tasks to enhance the patient experience in a fast-paced healthcare environment.

Responsibilities
• Monitor the physicians' clinical, operative, meeting, and personal schedule/calendar.
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• Schedule and register patients for office visits and procedures, updating demographic and insurance information.
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• Act as the primary contact between the physician and patient families, addressing and resolving patient issues and concerns.
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• Manage patient call volume, answering appointment requests and routing calls appropriately.
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• Coordinate care by communicating the plan of care to families and managing every step of the patient's care.
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• Prepare charts for physician's clinics and check patients in for various appointments.
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• Organize patient information, verify insurance, and obtain required medical records and referrals.
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• Handle administrative tasks such as patient correspondence, sorting incoming mail, and processing patient paperwork.

Requirements
• Excellent customer-service skills and ability to express empathy in difficult situations.
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• Strong attention to detail with multitasking abilities and effective communication skills.
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• Ability to work with diverse internal and external constituencies.
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• High School Diploma or GED; Associate or bachelor's degree preferred.
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• Previous experience in an office setting is preferred; healthcare experience, dental or surgical scheduling is a plus.

Nice-to-haves
• Experience in dental administrative tasks or general medical surgical scheduling.

Benefits
• Flexible schedules
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• Affordable health, vision, and dental insurance
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• Child care and student loan subsidies
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• Generous levels of time off
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• 403(b) Retirement Savings plan
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• Pension
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• Tuition and certain License and Certification Reimbursement
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• Cell phone plan discounts
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• Discounted rates on T-passes

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