Remote Outreach Coordinator ( $16.50 hr) 11/18 start Date!
About the position
The Outreach Coordinator will work remotely to combat loneliness by conducting outreach calls to patients on behalf of hospitals or health plans. The role involves introducing mental health programs, filling out questionnaires, and facilitating enrollment. The position requires a high volume of calls and aims to meet specific outreach and enrollment goals while providing empathetic support to patients.
Responsibilities
Conduct a minimum of 200+ daily outreach calls to eligible members to explain program benefits and facilitate enrollment.
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Answer inbound calls from members, providers, and other resources with courtesy, respect, and promptness.
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Capture and document relevant member demographics and healthcare information accurately in their records.
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Follow approved scripts to ensure members understand the program terms, addressing any resistance with professionalism and courtesy.
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Meet daily, weekly, and monthly goals for outbound calls, call quality standards, and enrollment targets.
Requirements
2+ years of outbound contact center experience in a healthcare environment required.
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Must be MS Office proficient.
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Must have your own computer with Windows 10 or greater and a current processor; cannot use Macs, tablets, or Chromebooks.
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High school diploma or equivalent is required.
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Background check required.
Nice-to-haves
Bilingual: Spanish/English
Benefits
401(k)
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Dental insurance
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Flexible schedule
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Health insurance
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Life insurance
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Paid time off
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Vision insurance
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