Spanish Bilingual Licensed Healthcare Insurance Agent - Remote USA
About the position
As a Spanish Bilingual Licensed Healthcare Insurance Agent at TTEC, you will work remotely to assist customers in understanding their health insurance options and selecting the best products to meet their needs. This role emphasizes providing exceptional customer service, utilizing your bilingual skills to communicate effectively with clients, and ensuring compliance with HIPAA guidelines. You will be part of a supportive team that values professional development and offers opportunities for continuing education and licensing in multiple states.
Responsibilities
?? Assist individuals in understanding their coverages and selecting the right products and services to meet their health and financial needs.
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?? Provide full lifecycle customer service and sales, including accepting inbound calls and making follow-up calls.
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?? Respond to customer inquiries with compassion and active listening, selecting the best solution efficiently.
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?? Identify additional needs customers may have and help them upgrade products or services.
Requirements
?? Current Health insurance license in your state of residence.
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?? Bilingual in English and Spanish.
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?? Minimum six (6) months sales experience.
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?? Integrity to follow HIPAA guidelines on maintaining patient privacy.
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?? Strong customer service orientation.
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?? High school diploma or equivalent.
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?? Computer experience.
Nice-to-haves
?? Experience in the healthcare insurance industry.
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?? Knowledge of various health insurance products.
Benefits
?? Continuing education credits
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?? Flexible schedule
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?? Health insurance
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?? Paid time off
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?? Tuition reimbursement
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?? Wellness program
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?? Work from home
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