Remote Member Enrollment Coordinator (FL ONLY) $20 hr.
About the position
The Remote Member Enrollment Coordinator is responsible for assisting members with enrollment in discount RX programs for specialty medications. This role involves handling a high volume of inbound and outbound calls in a fast-paced contact center environment, providing high-quality service while ensuring compliance with health information regulations. The position is contract-to-hire and offers opportunities for growth based on performance.
Responsibilities
?? Assist with calls enrolling in discount RX programs for specialty medications, handling approximately 50 to 60 calls daily.
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?? Receive inbound and make outbound calls in a fast-paced Contact Center environment, assisting members with copay assistance enrollment, case inquiries, requests, and concerns.
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?? Provide high-quality service to members, striving for first-call resolution while maintaining a professional and compassionate demeanor.
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?? Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations.
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?? Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently.
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?? Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership.
Requirements
?? Must have fast-paced call center experience in an inbound and outbound environment for the last 5 years.
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?? Must have health insurance experience on the pharmacy side and/or co-pay experience.
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?? Experienced with talk-tracks.
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?? Must be computer proficient and able to navigate multiple software systems.
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?? Must be able to handle calls with professionalism and empathy due to the nature of their business.
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?? Must have an ethernet connection in a private, designated workspace (cannot use WiFi).
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?? Speed test: 25 DL / 25 UL required.
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?? High school diploma or equivalent is required.
Nice-to-haves
Benefits
?? 401(k)
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?? Dental insurance
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?? Flexible schedule
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?? Health insurance
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?? Paid time off
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?? Vision insurance
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