eCommerce Implementation Specialist
The eGrowcery eCommerce Implementation Specialist will have responsibilities that include the following:
?? Lead clients through implementation projects utilizing the standard eGrowcery launch
management approach and toolkit
?? Identify and implement improvements to the launch management approach and toolkit
?? Manage client launch plans
?? Lead client status calls and meetings
?? Provide training related to the eGrowcery platform
?? Provide training and guidance related to supporting processes, technology and equipment
?? Assist with client promotions at launch
?? Advise clients on ongoing marketing plans that lead to consistent growth on the eGrowcery platform
?? Lead clients through the required configuration decisions to optimize the configuration of the
eGrowcery platform
?? Identify gaps in eGrowcery onboarding process and recommend associated solutions
?? Report the launch status of each client project
The Commerce Implementation Specialist will ideally have the following qualifications:
?? Demonstrated success in completing projects utilizing cloud-based solutions
?? Ability to lead client-facing calls and meetings
?? Ability to build and maintain strong client relationships
?? Ability to guide clients through issue resolution of technical and business-related issues
?? Ability to work in a technical environment that includes configuration of pre-determined
options, FTP file transfer, and payment processing configurations
?? Ability to manage multiple (high volume/low complexity) projects concurrently
?? Proficiency in using Microsoft Office suite of products
?? Basic understanding of web development and general back end systems
?? Ability to work independently, and as a member of a team, with limited supervision
?? Ability to communicate in written and verbal formats in a professional and effective manner
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