Customer Service Agent - Starting at $18.50/hour - Remote
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Customer Service Agent - Starting at $18.50/hour - Remote Job Description As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare. This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date. Position Requirements: Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or hotspots) Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks. Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts including a door that can be physically secured Must be available for a 6 to 8 week training class What Prime provides: All equipment is provided and shipped directly to your place of residence Highly structured work environment Transferable skills within Prime or within the healthcare field Opportunities to grow your career within Prime Medical, dental, and vision insurance, paid time off, 401k match, and more 40-hour work week (potential overtime) Job Responsibilities Receive incoming calls or emails from members, pharmacies, doctors offices about requests for information on medication and benefits Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA Other duties as assigned Required Minimum Qualifications High School Diploma or GED is required 1 year of customer service experience Must be eligible to work in the United States without need for work visa or residency sponsorship Additional Qualifications Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position) Strong PC Skills with ability to navigate multiple software systems simultaneously Strong communication skills with focus on professional demeanor and empathy Ability to multitask Detail oriented Preferred Qualifications Call center experience Call center experience in the Healthcare industry Work from home (remote) experience Fluency in Spanish Minimum Physical Job Requirements Ability to sit 6 or more hours per day Occasionally required to stand, walk and stoop, kneel, and crouch Ability to work a flexible schedule including evenings, weekends, holidays, overtime Ability to work with a set, pre-determined break and lunch schedule Reporting Structure Reports to Supervisor in the Contact Center Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays. Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members. If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].
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