Customer Support Specialist - Live Chat & Email
Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Retirement savings plan with company matching
Generous vacation and paid time off policy
Flexible working hours
Opportunities for professional development and training
Remote work options available
Why you should apply for this position today
Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally.
Skills
Excellent written and verbal communication skills
Strong technical troubleshooting abilities
Ability to handle multiple chats and emails efficiently
Customer service orientation
Critical thinking and problem-solving skills
Familiarity with customer service software and tools
Responsibilities
Respond to incoming chats and emails from customers seeking assistance
Troubleshoot and resolve customer issues effectively
Identify customer needs and provide appropriate solutions
Maintain detailed records of customer interactions
Collaborate with team members to improve service processes
Stay updated on product knowledge and service offerings
Qualifications
Previous experience in customer service or technical support
Strong problem-solving skills
Ability to work independently and as part of a team
Excellent time management skills
High level of attention to detail
Education Requirements
High school diploma or equivalent
Associates or bachelors degree preferred but not required
Education Requirements Credential Category
High school diploma or equivalent
Experience Requirements
At least 1-2 years of experience in a customer service role
Experience in technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development
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