CISCO Voice Engineer (Remote & Night Shift Only)
Duties:
Serve as the lead technical consultant responsible for the continuous operation and performance of the enterprise voice infrastructure.
Responsible for the use of Prognosis, Splunk, SevOne, Spectrum to help troubleshoot the voice environment and setup dashboards and alerts...
Also responsible for day-to-day operations of mission critical technologies including Cisco Voice Gateways, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder and Oracle SBC.
Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.
Respond to high impact issues on a 24x7 basis, participating in a rotating on-call schedule with other team members.
Skills:
Configure, maintain, and support Cisco Unified Communication Manager (CUCM)
Configure, maintain, and support Cisco Unity Connection (CUC)
Configure, maintain, and support Cisco Emergency Responder (CER)
Configure, maintain, and support Cisco Voice Gateways (VG)
Troubleshoot and resolve CUCM, CUC, CER, and VG issues within the core voice infrastructure
Configure, maintain, support and monitor Oracle Session Border Controllers (SBC's) within core voice infrastructure
Troubleshoot and resolve SBC issues within the core voice infrastructure Patching and upgrades to the SBC's as needed Experience with Avaya CM strongly preferred
Router/Switch Experience:
Experience with Cisco networking
Experience with F5 load balancers to include the GTM and LTM platforms a plus
Experience with Cisco ASA and Palo Alto firewalls a plus
Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
Experience with packet capture tools such as, Wireshark, and tcpdump
Well versed in crisis management and root cause analysis techniques
Experience working in a team-oriented, collaborative environment Proven analytical and problem-solving abilities Strong interpersonal, written, and oral communication skills Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills/ Keen attention to detail Strong customer service orientation
Education:
High School/GED required minimum
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