Urgently Hiring: Patient Care Representative
Now hiring at workwarp for a pivotal Patient Care Representative! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.
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The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. As part of the Care Team, the Patient Care Representative is responsible for managing a high volume of service requests from Providers and Members. The Patient Care Representative will work closely with the Patient Care Team to support patients throughout their journey.This is a full time remote position. We are looking for candidates willing to work on a Central Time schedule.
The hourly rate for this role is $20 - $22 plus bonus.
YouÂre excited about this opportunity because you will...
 Provide exceptional patient care via telephone and other technology
 Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
 Research, identify and problem solve, verify eligibility of service and place call backs as required
 Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
 Meet and support established service goals and business objectives by meeting and exceeding performance standards
 Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds
WeÂre excited about you becauseÂ
 High School Diploma or General Education Degree (GED) required; college preferred
 Minimum of one-year customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
 An aptitude for quality assurance and data-driven outcomes
 Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
 Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
 The ability to cut through the noise of a fast-paced start-up environment and affect real change.
 Appropriately handle confidential information and adhere to HIPAA requirements
 Strong Âpatient first values
 Spanish Speaking preferred
 You are comfortable interacting through a variety of tech platforms and can quickly learn new software. Apply Job!
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