Join Today: American Express Customer Service Jobs Remote

Let's build something amazing together. We're looking for a American Express Customer Service Remote! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.

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Key Responsibilities: • Respond to Customer Inquiries: Handle inbound calls, emails, and online chat requests from American Express cardholders, addressing their questions, concerns, and service needs. • Provide Product and Service Information: Offer detailed information about American Express products and services, including card benefits, account management, payment options, and more. • Problem-Solving: Investigate and resolve issues such as billing disputes, fraudulent charges, and account discrepancies to ensure customer satisfaction. • Maintain Customer Records: Accurately update and maintain customer profiles and transaction histories in our CRM system. • Promote and Cross-Sell: Identify opportunities to promote additional products and services based on customer needs, while adhering to compliance guidelines.

Requirements: • Experience: Previous experience in customer service, call center, or related field preferred but not required. • Skills: Excellent communication skills (both written and verbal), strong problem-solving abilities, and a genuine passion for helping customers. • Tech-Savvy: Proficient in using computer systems and software, with the ability to navigate multiple systems simultaneously. • Availability: Flexibility to work various shifts, including evenings, weekends, and holidays. • Education: High school diploma or equivalent required; college degree preferred.

Benefits:
• Competitive Pay: Base salary with performance-based incentives.
• Work-Life Balance: Flexible work-from-home arrangements, with no commute required.
• Health and Wellness: Comprehensive health, dental, and vision insurance, as well as access to an employee assistance program.
• Professional Development: Opportunities for ongoing training, career advancement, and tuition reimbursement.
• Employee Discounts: Exclusive discounts on American Express products and services, as well as other popular retailers and service providers.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their customer service experience and why they are a good fit for this role. Apply Job!

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We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

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