Immediate Hiring: Customer Support Live Chat Agent
Role Snapshot:
- Compensation: a competitive salary
- Location: Remote
- Position: Customer Support Live Chat Agent
- Start Date: Immediate openings available
- Company: Workwarp
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DescriptionWe are seeking a Live Chat Agent to effectively manage customer queries and complaints. In this role, you will be responsible for processing orders, handling modifications, and escalating complaints through various communication channels. The ideal candidate will remain calm under pressure, especially when interacting with frustrated customers, and should have experience working with computers.
Company Culture and Environment
Our company fosters a supportive and dynamic work environment that prioritizes customer satisfaction. We value calmness and professionalism in challenging situations, encouraging agents to develop their skills in customer service within a collaborative atmosphere.
Career Growth and Development Opportunities
We promote a culture of continuous improvement, providing opportunities for employees to enhance their skills and advance within the organization, particularly in customer service and communication roles.
Detailed Benefits and Perks
 Flexible working hours
 Opportunities for training and skill development
 A collaborative team-oriented environment
 Supportive management that values employee input
Compensation and Benefits
 Competitive salary based on experience
 Health and wellness benefits
 Paid time off and vacation days
Why you should apply for this position today
This position offers a unique opportunity to engage with customers directly and make a positive impact on their experiences. If you enjoy problem-solving and promoting customer satisfaction, this is the role for you! Join us and help create a positive customer service experience.
Skills
 Excellent communication skills
 Strong problem-solving abilities
 Ability to remain calm under pressure
 Proficient in using computers and customer service software
 Experience in handling customer complaints effectively
Responsibilities
 Manage customer queries and complaints through live chat
 Process orders and modifications promptly
 Escalate complaints when necessary
 Maintain a calm and professional demeanor with customers
 Utilize computer systems to assist customers effectively
Qualifications
 Previous experience in customer service or a related field
 Strong ability to communicate effectively, both verbally and in writing
 Demonstrated ability to handle difficult situations with ease
Education Requirements
 High school diploma or equivalent
 Additional certifications in customer service preferred but not required
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 At least 1-2 years of experience in customer service roles, preferably with live chat support experience.
Why work in Mission Viejo, CA
Mission Viejo offers a beautiful suburban setting with a blend of outdoor activities and urban conveniences. Known for its picturesque parks, excellent schools, and community-oriented atmosphere, it provides a great quality of life while being conveniently located near major cities and attractions. Apply Job!
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