[FULL TIME Remote] Call Center Service Reps - Hybrid/Remote!
Role Snapshot:
- Compensation: a competitive salary
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Position: Call Center Service Reps - Hybrid/remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
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Employer Industry: Healthcare Services OrganizationWhy Consider This Job Opportunity...
 Competitive salary with opportunities for career advancement and growth within the organization
 Comprehensive benefits package including health insurance and paid time off
 Flexible remote work option available after initial on-site training period
 Extensive training and support through a skill-based progression program
 Opportunity to represent a respected organization and make a positive impact on member experiences
What To Expect (Job Responsibilities)
 Address member and provider inquiries received through the employer's customer service lines
 Ensure customer satisfaction by understanding and resolving member/provider needs
 Document call details accurately for tracking member/provider contacts
 Identify and communicate trends related to service issues within the organization
 Escalate member/provider concerns and service issues as necessary
What Is Required (Qualifications)
 High school diploma required; Bachelor's degree or advanced education is desirable
 Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
 Strong multitasking abilities and proficiency in MS Word and MS Excel
 Excellent typing skills and data entry capabilities
 Commitment to understanding and executing corporate and departmental policies
How To Stand Out (Preferred Qualifications)
 Experience in the healthcare industry or with health insurance products
 Familiarity with Medicaid and Medicare services
 Strong problem-solving skills and ability to handle difficult situations
 Experience in a role that required clear and concise documentation
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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