Apply Now: Customer Support Specialist - Voice and Chat
A new position has opened up at workwarp for a Customer Support Specialist - Voice And Chat! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.
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Description:? Responding to inquiries and complaints from customers via voice calls and/or chat
? Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
? Collaborating with the customer support team to ensure timely and efficient issue resolution
? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements: ? Native Speaker level proficiency in Filipino and English ? Bachelor's degree in a related field (e.g. business, marketing, communication) ? 2 years of experience in a customer support role ? Excellent communication skills, both written and verbal ? Ability to work under pressure in a fast-paced environment ? Strong problem-solving skills and attention to detail ? Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
? Independent Contractor Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH Upgrade Allowance
? 15 Days Paid Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote Apply Job!
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Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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