Apply Now: Customer Onboarding Consultant
Role Snapshot:
- Location: Remote
- Position: Customer Onboarding Consultant
- Compensation: a competitive salary
- Company: Workwarp
- Start Date: Immediate openings available
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The Customer Onboarding Consultant is a member of the Pro Outside Sales Operations and Enablement team with specific responsibility for providing new and current customers with a positive and strategic deployment experience into Lowe's Pro programs. This role will partner cross functionally with internal and external departments to ensure integration objectives are completed, customer experience... efforts are prioritized, and sales teams are fully supported to grow the new business inside their markets. The position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization. The position is expected to make these autonomous decisions with little or no approval from management. Key Responsibilities include but are not limited to project management, effective communication to internal and external partners, leveraging data for insights and to drive improvements, and strong connectivity with the National Account Managers and Sales Team associates.Key Responsibilities
 Pre-Agreement Support:
 Build customer specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership
 Consult with customer and National Account Manager to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan
 Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve
 Partner with:
 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved
 Credit Teams to ensure all credit related information and/or requests have been gathered, prepared, and presented for credit extension
 Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms
 National Account Manager, Sr. National Account Manager , and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the Lowe's Pro organization following Onboarding phases model
 Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement
 Customer Teams- including but not limited to a customer's operations teams, procurement teams, and Technical/ Implementation teams.
 Post- Launch Support:
 Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager
 Provide post-launch support to client and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations
 Execute on transition plans and move to full sales support by the National Account team
Qualifications
 High school diploma required
 Bachelors Degree strongly preferred, however, work experience may be considered in lieu of formal education
 At least 3 years in sales, account management or customer onboarding
 Strong Project Management Skills
 Excellent Presentation Skills
 Excellent Oral and Written Communication Skills
 Ability to analyze and report data
 Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
 MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
 Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines
 B2B outside sales experience strongly preferred
 Prior Experience with E Commerce/ Third Party platform management preferred
Pay Range: $81,200.00 - $135,400.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our
benefits page
.
Lowe's hourly
remote
associates cannot reside in Alaska, California or Hawaii. Lowe's salaried
remote
associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment
in accordance with
applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information
and products; partnering, supervising, and
regularly working
with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
Pay Range: $81,200.00 - $135,400.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits Apply Job!
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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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