Sales & Reservations Agent (Full Time)

About the position

The Sales & Reservations Agent position at U-Haul involves handling inbound calls to assist customers with reservations and matching their needs with U-Haul products and services. This role requires adherence to defined guidelines and scripts to ensure a smooth customer experience. The position is remote, requiring availability for a full-time schedule, including weekends and holidays, and involves a comprehensive training program to prepare agents for their responsibilities.

Responsibilities

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  Handle back-to-back inbound calls from customers.
  
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  Match U-Haul products and services with customer needs.
  
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  Follow defined guidelines and scripts during customer interactions.
  
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  Facilitate a seamless reservation process for customers.
  
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  Participate in a comprehensive training program to prepare for job duties.
  

Requirements

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  One year of customer service or sales experience in a retail setting.
  
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  Strong interpersonal and communication skills, including clear speaking and active listening.
  
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  Ability to prioritize and multi-task using multiple business software applications.
  
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  Successful completion of a job-related assessment.
  

Nice-to-haves

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  Experience working in a remote environment.
  
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  Familiarity with U-Haul products and services.
  

Benefits

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  Comprehensive medical, dental, and vision plans.
  
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  401(k) retirement plan.
  
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  Life insurance coverage.
  
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  Paid Time Off program with paid holidays.
  
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  Various wellness programs.
  
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  Career path planning and continued education opportunities.
  

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