Customer Service Representative ( AMAZON REMOTE WORK)
Job Description Salary: $20.95 - $26.00 Hourly We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities: <ul> <li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li> <li>Responding promptly to customer inquiries.</li> <li>Communicating with customers through various channels.</li> <li>Acknowledging and resolving customer complaints.</li> <li>Knowing our products inside and out so that you can answer questions.</li> <li>Processing orders, forms, applications, and requests.</li> <li>Keeping records of customer interactions, transactions, comments, and complaints.</li> <li>Communicating and coordinating with colleagues as necessary.</li> <li>Providing feedback on the efficiency of the customer service process.</li> <li>Managing a team of junior customer service representatives.</li> </ul>
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