Customer Service Representative (Remote)
Job title: Customer Service Representative (Remote) in El Paso, TX at InteLogix
Company: InteLogix
Job description: Overview:InteLogix is seeking a Customer Service Representative (remote) to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.Who we are:At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.What’s the role about?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Salary Range: $18/hour
Responsibilities:
- Serve as the primary point of contact for customers via phone
- Process requests for initiating or terminating services
- Handle requests for service reconnections and coordinate with field teams to restore service promptly
- Provide exceptional customer service by addressing billing inquiries, resolving complaints and guiding customers through solutions
- Guide customers through the application process for assistance
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Explain charges and account balances
- Accurately document customer interactions and transactions across all tools/platforms
- Help customers set up payment plans
- Negotiate terms to ensure affordability and compliance
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
- Hours of Training and production: 5PM to 1:30AM PST
Qualifications:What We Look for in a Candidate:
- Must be 18 years of age or older
- Must be residing in California
- High School Diploma or equivalent
- Prior experience in customer service is mandatory
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
All job offers are contingent upon completion of drug screen and background check.
Expected salary: $18 per hour
Location: El Paso, TX
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