Implementation Specialist (SaaS Healthcare)

Job title: Implementation Specialist (SaaS Healthcare) in Palo Alto, CA at Dossier

Company: Dossier

Job description: Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.RequirementsJob Responsibilities

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded


• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing


• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations


• Train customers on the use of the software, including best practices and workflow optimization


• Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process


• Coordinate collaboratively with internal teams to meet project milestones


• Ensure a smooth transition from implementation to Customer Success

• Bachelor's degree


• 2+ years software implementation experience


• Experience in a healthcare setting definitely a PLUS

• Project Management


• Critical thinking and problem-solving


• Strong time management and organization


• Excellent verbal and written communication


• Empathy


• Customer Service mindset and focus


• Curiosity and self-motivation


• Confidence and resilience

Expected salary: $50000 - 60000 per year

Location: Palo Alto, CA

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