Call Center Representative (Clovis)

Valley Health Team is looking for Call Center Representatives for our Clovis, CA location.

Job Description

The First Impressions Representative-Centralized Call Services serves as the initial point of contact for patients calling for health center services. This staff member schedules appointments, facilitates prescription refill requests, answers general questions, conducts appointment call reminders, and coordinates with other health center staff to resolve issues by telephone whenever possible. Responsible for logging, documenting and reporting all incoming and outgoing telephone calls.

Duties and Responsibilities:

• Greets all incoming callers and responds to inquiries, directs caller to appropriate personnel or coordinates with health center staff to resolve issues by telephone whenever possible.
• Schedule appointments for patients according to written protocols and records information into the practice management system.
• Process patient complaint calls according to established protocol and written policy and procedures.
• Reviews patient demographic information, verifies accuracy and ensures information is current and correctly recorded.
• Verify insurance benefits as needed and obtain appropriate paperwork (i.e. Work Comp, CHDP forms, etc.)
• Answer any questions the patient has regarding the policies and procedures of Valley Health team; explain the role of health services and programs within the organization.
• Link/connect patient to other Valley Health Team services and programs.
• Coordinate referrals for patients through insurance and other physician offices.
• Make appointments for patients according to written protocols.
• Complete and reconcile daily visit and cash reports.
• Compile and prepare statistical reports on new and established patients.
• Identify process improvement opportunities and participate in continuous quality improvement initiatives.
• On a temporary basis, may be required to work at any satellite facility.
• Contribute to team effort by assisting other departments as needed and while maintaining confidentiality of VHT’s business.
• Work cooperatively with all staff members and outside sources in a professional manner to deliver a high level of service.
• Perform other related duties, which may be inclusive, but not listed in the job description.

Minimum Qualifications:

• High School Diploma or GED equivalency
• Minimum one (1) year work experience in a medical setting, MA preferred
• Strong customer service skills (preferably within a service industry)
• Strong communication skills
• Modern office practices and procedures (including email)
• Ability to communicate to patients in a pleasant manner and show professionalism at all times
• Fluent conversational English/Spanish or English/Punjabi highly preferred
• Ability to be flexible with work schedule and available to work at all site locations
• Must have own transportation, valid California Driver’s License and current proof of automobile insurance coverage.

To keep our employees safe while working on-site, employees are required to wear masks at all times and social distance. Hand sanitizers and cleaning wipes are available throughout the office and employees are monitored daily for COVID-19 symptoms.

Valley Health Team is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.''Work Remotely
• No

Job Type: Full-time

Pay: $21.25 - $29.41 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:
• High school or equivalent (Required)

Experience:
• Clinical: 1 year (Required)
• Customer service: 2 years (Required)

Language:
• Fluent Conversational Spanish (Required)

License/Certification:
• BLS Certification (Required)

Work Location: In person

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