OS&D Representative
POSITION OVERVIEW
Assist and support internal and external customers by investigating Over/Short & Damaged (OS&D) exceptions and incidents. Educate centers on proper freight handling and OS&D fundamentals. Support creation and updates of OS&D policies for the company.
ESSENTIAL FUNCTIONS:
Investigate overages related to shipments at service center locations for quality descriptions and placement
Assist and serve as point of contact for service centers regarding disposition requests
Validate control points in disposition requests, mitigating risk in resolution
Supplies service centers with authorization for disposition requests
Process disposition requests timely to meet company goals
Support claims reduction initiatives and improved customer experience
Supply external customers with undeliverable freight notice seeking disposition resolution
Ensure adequate freight related charges/accessorial charges are applied accurately and timely
Provide center educational opportunities to leadership to optimize business performance
Adhoc reporting as required
Provide information to government agencies and other customers as directed by Security
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS
Must possess high school diploma or (GED) equivalent
Two (2) years’ experience in clerical support or transportation operations
Experience and ability to use Microsoft software Word, Excel and Outlook
Basic knowledge of OS&D fundamentals
Strong interpersonal, written and verbal communication skills with the ability to communicate with various levels of internal and external customers
Basic knowledge of LTL freight handling procedures and daily operations
Well organized and detail oriented
WORKING CONDITIONS
Must be able to travel to meet business needs
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Starting Rate of Pay: $18.86 / hour
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [email protected].
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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