Customer Service Representative
About the position
Position Title: Scholastic Customer Service Representative Location: Great Neck, New York Starting Pay: $20 per hour THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. Position Summary: Herff Jones, A Varsity Achievement Brand, is looking to hire a Scholastic Customer Service Representative. As a Customer Service Representative, you will perform and be responsible for providing exceptional customer service to all Herff Jones customers, including both internal and external customers, via phone, email and online. If you are a champion for customer service, we want you! Full-time seasonal positions available. Standard shift is Monday through Friday, 8:00am-5:00pm. Some overtime may be needed during peak season including Saturdays. What we want you to accomplish: Have a thorough understanding and working knowledge of the various Herff Jones customer service systems as well as, Herff Jones company procedures and policies, manufacturing processes, and related business systems as instructed. Maintain up-to-date knowledge of Herff Jones products and be able to discuss products in an informed manner with customers. What you'll be doing on a daily basis: Provide proactive customer service to internal and external customers via phone, email and web inquiries. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; and following up to ensure resolution. Manage/process all customer orders and requests for various Herff Jones products and services. Assist customer with online ordering and questions. Perform all other functions as assigned.
- Responsibilities
- Provide proactive customer service to internal and external customers via phone, email and web inquiries. ,
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; and following up to ensure resolution. ,
- Manage/process all customer orders and requests for various Herff Jones products and services. ,
- Assist customer with online ordering and questions. ,
- Maintain up-to-date knowledge of Herff Jones products and be able to discuss products in an informed manner with customers. ,
- Perform all other functions as assigned.
- Requirements
- 1-2 years previous customer service experience with proven record in a high-volume call center. ,
- Good working knowledge of Microsoft products and be familiar with technology (email, internet). ,
- Outstanding oral and written communication skills. ,
- Team player with the ability to work with various personality types. ,
- Strong technical knowledge of order entry and processing systems/orders. ,
- Experience managing excellent customer service relations via email, internet and via the phone. ,
- High School Degree or GED, College Degree or 2 years equivalent experience preferred.
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