Support College Program At Home Advisor - California State University Chico
Join Apple as a Support College Advisor, providing world-class customer service and technical support.
Your Role:
- Key responsibilities include:
- Engaging with customers to provide step-by-step solutions.
- Supporting popular Apple products like iPhones, iPads, and MacBooks.
- Delivering world-class customer service and technical support.
- Using technical expertise and creativity to meet customer needs.
- Participating in five weeks of full-time paid training.
About You:
- Candidates should possess the following:
- Enrollment in a U.S. university through December 2027 or later.
- A quiet home workspace with ergonomic furniture.
- A hard-wired internet connection with specified speed and latency.
- Availability for five weeks of full-time training and 20 weekly work hours.
- Ability to adjust hours based on business needs.
- Minimum typing speed of 40 WPM.
- Successful completion of assessments and background checks.
- Minimum 2.7 GPA.
- Preferred majors: Business, Communications, Computer Science, Engineering, or related fields.
- Passion for customer service and issue resolution.
- Ability to navigate difficult conversations and work independently.
- Compensation & Benefits:
- Base pay range: $23.00 to $27.50/hr, with most new hires starting at $23.00.
- Participation in Apple’s stock programs and discretionary bonuses.
- Comprehensive medical and dental coverage.
- Retirement benefits and discounted products.
- Educational expense reimbursement for career advancement.
Training & Development:
Apple provides comprehensive training to ensure you excel in your role, with resources for ongoing growth and career development.
Career Progression:
Opportunities for career advancement are available as you grow and develop within the role, with potential to progress within Apple.
How to Apply:
Submit your application through the specified process, ensuring all required information is included.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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