Flight Attendant
About the position
The Flight Attendant role at American Express involves ensuring the safety, comfort, and welfare of passengers during flights, while also managing in-flight services and administrative tasks. This position requires flexibility for global travel and on-call availability, as well as a commitment to providing exceptional customer service to executive clientele. The role is integral to the Cabin Services Team, which supports the Corporate Flight Department's mission of delivering a seamless travel experience.
- Responsibilities
- Ensure the safety, comfort, and welfare of passengers. ,
- Operate with integrity and maintain confidentiality in dealings with passengers. ,
- Implement and operate full cabin management systems. ,
- Serve as an integral member of the flight crew, ensuring prompt delivery of in-flight communications. ,
- Manage a seamless and virtual in-flight office environment. ,
- Provide instruction to passengers on the operation of on-board equipment and safety procedures. ,
- Drive standardization for customers by maintaining passenger preferences and sharing information with the flight attendant team. ,
- Provide training, shadowing, and guidance to full-time and contract flight attendants. ,
- Check aircraft interiors monthly and ensure stock and safety equipment are maintained. ,
- Support and prepare to be on call for Chairman's trips. ,
- Assist colleagues with aircraft preparations, pre and post-flight duties, and stocking supplies.
- Requirements
- Flexibility for 75% global travel and ability to be on call. ,
- Certified from Flight Safety/FACTS with Gulfstream 650/600 Cabin Door Exit and Evacuation Training. ,
- CPR Certification and ability to use a defibrillator. ,
- Food Safety Certification and ability to prepare and organize food services. ,
- Proficiency within cabin technologies and in-flight virtual office. ,
- Familiarity with Apple devices, Microsoft Office, and internal company applications. ,
- Three years of aviation experience in a similar role, with emphasis on corporate work and global travel. ,
- Highest level customer service skills, especially with executive clientele. ,
- Ability to multi-task and manage multiple priorities independently. ,
- Strong problem-solving ability and relationship-building skills.
- Nice-to-haves
- Experience in plating and food service management. ,
- Knowledge of food trends and ordering efficiencies for aircraft.
- Benefits
- Dental insurance ,
- Health insurance ,
- Life insurance ,
- Paid parental leave ,
- Retirement plan ,
- Vision insurance
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