Call Center Representative/Customer Service - Eligible for remote work after 90 days

About the position

At RDI, we believe in winning smart by providing customized and highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: Winning. So, we need you to win. Do you have a passion for helping people? Do you know the value of outstanding technical support service? Are you looking for an employer that offers stable employment, promotes from within, and provides a competitive benefit package? Then working as a Customer Support Representative/Call Center Agent may be for you! Currently, we are seeking #ThoseWhoHustle for one of our clients in the home services industry. As a Customer Support Representative/Call Center Agent, you will be completing outbound and inbound calls to assist in sales support for our clients. This role will have the opportunity to work remote after 90 days on site with good attendance and performance.

Responsibilities
• Manage inbound and outbound sales support calls
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• Identify and assess customers' needs to achieve satisfaction
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• Build sustainable relationships and trust with customer accounts through open and interactive communication
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• Provide accurate, valid and complete information by using the right methods/tools
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• Meet personal/customer service team sales targets and call handling quotas
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• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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• Keep records of customer interactions, process customer accounts and file documents
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• Follow communication procedures, guidelines and policies
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• Take the extra mile to engage customers

Requirements
• Proven customer support experience or experience as a client service representative
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• Track record of over-achieving quota
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• Strong phone contact handling skills and active listening
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• Customer orientation and ability to adapt/respond to different types of characters
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• Excellent communication and presentation skills
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• Ability to multi-task, prioritize, and manage time effectively
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• High school Diploma or equivalent

Nice-to-haves

Benefits
• 401(k)
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• 401(k) matching
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• Dental insurance
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• Employee discount
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• Flexible schedule
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• Health insurance
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• Paid time off
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• Vision insurance

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