Community Based Clinical Services Manager

Description

This position provides leadership to the staff of the HealthNet School-Based Clinics, School Nurses and Family Planning Resource at People's Health Center. The manager collaborates with the Medical Director(s) of these programs in developing patient care guidelines, policies and procedures specific to each service and is responsible for the daily clinical operations at the assigned sites. This role acts as a liaison to the school systems and communities in which the health services are located and is an active participant in collaborative planning for these services. The goal of the services is to increase the quality of health status of the participants in these programs as well as to introduce these families to the HealthNet Centers in the community.

Planning:
? Contributes towards successful implementation of annual operating plan and assists with financial analysis and formulation of recommendations to achieve plan objectives.

Personnel Management:
? Effectively manages assigned staff in a manner consistent with organizational policies and values.
? Maintains an employee feedback process through Contribution Management to enhance work processes and employee understanding.

Financial Management:
? Participates with the HealthNet CFO and the grantors in the development of the annual budget for the programs.
? Demonstrates fiscal accountability.
? Monitors and enhances the health services effectiveness, efficiency, staff productivity and customer satisfaction.
? Seeks and recommends opportunities for cost containment.

Leadership:
? Is accountable for strategic planning, program development, and overall operational administration for designated health services.
? Provides direct supervision to nurses, nurse practitioners and support staff in the program areas.
? Works closely with the Medical Director(s) to develop and implement patient care policies and procedures.
? Serves as the representative at conferences, committee meetings, and to the media regarding program initiatives.

Continuous Quality Improvement:
? Ensures quality of services through the development, implementation and documentation of a quality monitoring system and/or program evaluation reflected through key indicators.
? Assures accomplishment of program goals. Assumes a leadership role in quality improvement activities in the department.
? Obtains and reviews outcome and benchmarking data for opportunities for improvement.
? Collaborates with the Quality Management department in overseeing information management related to clinical outcomes and work processes.
? Develops new programs as indicated.

Accreditation:
? Ensure compliance with all applicable laws, statues and regulatory organization standards.
? Participates in the development and revision of organizational policies and procedures.

Communication:
? Responsible for maintaining a communication system that interfaces with the other HealthNet departments to ensure total quality patient care.
? Develops and maintains working relationships with schools, churches and other community organizations.
? Apply a minimum of one health literacy method when communicating with patients/clients.

Program Development:
? Participates with the HealthNet Senior Management Team and other organizations in developing and implementing alternative care delivery systems, appointment scheduling systems and other comprehensive patient care services.
? Promotes services in the community.
? Researches and analyzes issues, policies and legislation related to the program.
? Prepares/assists the Grants Management department in developing grant proposals for new or expanded services and to assure ongoing funding for the programs.

HealthNet Accountabilities:
? Attends meetings and is actively involved with the local Community Board.
? Plans and participates in outreach activities.
? Participates with senior management in the planning and construction of Health Center renovation and expansion.
? Represents HealthNet with outside business partners to enhance HealthNet?s service capacity.

Connect to Purpose:
? Demonstrates a commitment to HealthNet?s mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization.
? Continuously provides the best individualized care and service to patients, customers, colleagues, business partners, and the communities we serve. .

HIPAA:
? Always maintains the confidentiality of any patient or employee medical, financial, or other personal information, records, and data to which there is access.
? Views, uses, or discloses such information only for reasons necessary to perform duties.
? Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.

Diversity & Inclusion
? We commit to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.
? We take a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.
? We strive to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard.
? We pledge to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet?s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Requirements

Qualifications, Skills, Abilities:
? Currently not sponsoring work visa.
? Requires current State of Indiana licensure as an Advanced Practice Registered Nurse
? Requires bachelor?s degree in health or management related field.
? Requires three to five years of leadership experience.
? Requires knowledge in business applications.
? Requires the ability to apply HealthNet personnel policies and procedures.
? Requires the ability to plan and manage the utilization of resources.
? Requires the ability to facilitate and lead work groups or requires the ability to direct the multidisciplinary teams.
? Requires effective written and verbal communication skills.
? Requires strong customer service skills.
? Requires the ability to promote teamwork and build effective relationships.
? Requires the ability to take initiative and meet objectives.
? Requires a high level of interpersonal, problem solving and analytical skills.
? Requires the ability to design, write and implement grant applications.
? Requires the ability to operationalize broad goals in day-to-day activities in order to meet goals and objectives.
? Requires strong fiscal capabilities both in budget preparation and implementation.
? Requires the ability to analyze data from a variety of sources to improve program quality and achieve program goals.
? Requires knowledge of client assessment, care plans, referral, advocacy and monitoring of services.
? Requires the ability to negotiate and develop referral systems with professionals within other service agencies.
? Requires the ability to respond to federal and grant reporting requirements.
? Requires the ability to travel between health centers and to other agencies in the city.
? Requires current State of Indiana licensure as a Registered Nurse.

Physical Requirement:
? Prolonged periods of sitting at a desk and working on a computer.
? Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
? Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
? Able to perform duties during periods of varied and/or prolonged work hours.
? Will be exposed to all patient elements.
? Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

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