Consumer Banker IV

Consumer Banker Job Description

We do the right things, right now. We do them in a way that is relevant to our clients.

Become a part of our history as it continues to be written. Main Responsibilities: • Perform necessary functions to open accounts, perform maintenance. • Run a Teller drawer as deemed necessary by management. • Support client engagement through active calling, client conversations, and follow up. • Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: • Partner with internal constituencies to bring expertise to clients. • Ensure client follow up calls are conducted in the proper time frame. • Maintain operational and risk management standards. • Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. • Model the way for peers and coworkers aligned with First Financials Mission and Values. • The CB is responsible for adherence to all compliance and regulatory procedures. • Tracks, reports and communicates business results and activities to their FCM. • Partner with District Specialists to execute retail strategies and objectives. • Function as a client's personal trusted advisor by adding value and building deep client relationships. • Participate and lead in the First Financial Bank Experience. • Consistently meet or exceed sales, service and referral goals. • Provide digital assistance and service for clients establishing or in need of support. • Assist the branch team, FCM and other District leaders and associates in sharing knowledge and solving staffing challenges. • Stay informed and up to date on bank products, processes and procedures. Minimum Requirements: • 3-4 years client experience and retail banking. • Demonstrated success with consultative, needs-based selling. • Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management. • Demonstrated ability to work both independently and as part of a team. • Bachelor's Degree or equivalent experience. • Strong oral and written communication skills. • Familiarity with consumer and small business credit. • Strong product knowledge relating to consumer and commercial suite of products and services. Preferred Qualifications:

This position requires occasional lifting and carrying up to 20 lbs., frequent lifting and carrying up to 10 lbs., occasional walking, frequent sitting, standing and driving.

We are an equal opportunity employer and comply with all applicable laws prohibiting employment discrimination based on age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

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