Customer Service Representative, Spanish/English

<h5>?ustomer Service Representative, Spanish/English</h5>
<p>?Provide comprehensive assistance to callers regarding benefit programs</p>
<p>?Support members in filing claims and setting up direct deposits</p>
<p>?Update and maintain member demographic information</p>
<p>?Capture and advise on plan elections</p>
<p>?Conduct provider searches and enroll dependents</p>
<p>?Act as a liaison for escalated issues</p>
<p>?Manage a high volume of calls</p>
<p>?Maintain detailed call logs</p>
<p>?Participate in outreach campaigns</p>
<p>?Collaborate with account specialists to address pending eligibility issues</p>

<h3>Requirements</h3>
<p>?Exceptional communication skills</p>
<p>?Basic understanding of employee benefits and related products/services</p>
<p>?Proficiency with computer systems and ability to learn new software quickly</p>
<p>?Experience with office equipment and technologies</p>
<p>?Capability to manage high call volumes</p>
<p>?A team player who thrives in collaborative environments</p>

<h3>Benefits</h3>
<p>?Competitive salary + benefits</p>
<p>?Opportunities for professional growth and development</p>
<p>?Flexible working arrangements to accommodate office and remote work preferences</p>
<p>?Engagement in meaningful work that impacts clients</p>

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