Especialista Bilingüe Ingles Línea de Servicio al Cliente Nivel Nacional BP

About the position

As a Customer Service Associate at TP, you will be responsible for responding to all customer inquiries and providing excellent customer service. This role requires you to be a good listener and to work with confidential customer information sensitively. You will aim to resolve issues on the first interaction by being proactive, patient, and understanding. Additionally, you will need to maintain a constant working knowledge of our client's products, services, and promotions, and document and update records in the required systems.

Responsibilities
• Respond to all customer inquiries
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• Provide excellent customer service by being a good listener
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• Work with confidential customer information, while treating it sensitively
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• Aim to resolve issues on the first interaction by being proactive, patient and understanding
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• Keep a constant working knowledge of our client's products, services and promotions
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• Document and update records in the required systems

Requirements
• A high school graduate (must present diploma or certificate)
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• Advanced English level and great communication skills
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• Polite and empathic personality
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• Ability to solve problems positively
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• Ability to see the big picture and small details
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• No experience required but must have a proactive and confident attitude
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• Desire to work from Bogota

Nice-to-haves

Benefits
• Long-term contract
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• Ability to organize your time with flexible schedules
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• Work from Home
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• Salary of COP 2.200.000

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