Product Test Engineer - REMOTE Los Angeles
About FleetUp
Founded in 2013 in the heart of Silicon Valley, FleetUp is a global B2B enterprise specializing in software for the Mobility Industry. Offering a competitive salary, great benefits, and the ability to work alongside a diverse team of skilled professionals, FleetUp is excited to welcome new colleagues into our organization. If you are a hard-working individual who is willing to push themselves to their professional limits, FleetUp might just be the perfect environment for you.
FleetUp is looking for a Product Test Engineer to join our growing Product Test team. In this remote role, you will have a direct impact on the continued growth and success of our brand. As a Product Test Engineer, you will:
Identify hardware and software solutions
Troubleshoot escalated technical issues
Investigate, diagnose and resolve product issues reported by customers
Work with Tech Support, Customer Success, QA, and Engineering departments to quickly get to the root of reported issues
Provide timely and accurate resolutions to reported issues
Speak with customers through a series of actions to resolve a problem
Follow up with clients to ensure the problem is resolved
Support the roll-out of new applications.
Provide support in the form of procedural documentation
Manage multiple cases at one time
Test and evaluate new hardware and software products
Perform new product hardware validations, hardware testing and platform interface testing including electrical safety checks on products and equipment
Test prototype and pre-production test hardware products to prove the functionality promised by vendors and identify hardware design issues
Setup, execute tests and provide summary reports, insights and analysis
Analyzing test data to identify both hardware and software issues, and report findings
Maintain and improve existing test firmware and test software to achieve validation and debugging goals
Collaborate closely with product engineers and test engineers to improve our products and drive innovation through quality
Perform product reliability tests (Drop / Vibration / Heat)
Make on-site visits to customer locations (both domestic and international) to fix issues
Occasionally work out of FleetUp office (located in Glendale) and remotely
Knowledge/Skill Requirements: 3+ years of product support experience Strong organizational skills with the ability to manage time Familiarity with hardware and software test tools Hands-on experience in understanding the hardware components and functionality based on vendor hardware manuals Hands-on experience in setting up test environment, drafting test cases and test execution Experience producing written technical test reports Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships Experience with automotive industry a plus
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