Houston - Concentrix - Customer Sales and Service Representative, Chat Specialist
At Concentrix we are fanatical about our staff and clients.
We are tenacious in our pursuit of excellence and of high quality service.
We?e not afraid of being bold and disruptive in the marketplace and we like shaking things up.
We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.
Join us and BE the Difference for the world? best brands!
Basic Qualifications
? high energy, positive individual who takes ownership of customer interactions with a dedication to provide the right solutions for their product needs.
?bility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
?emonstrated telephone skills, including the ability to use the phone system and to control call direction and duration.
?emonstrated ability to write in the local and regional languages as well as English.
?xcellent verbal communication skills, including clear, crisp speech.
?xcellent judgment and decision-making skills.
?emonstrated ability to maintain a high level of customer service and to respond promptly and effectively to customer concerns or issues; experience using a CRM system logging customer queries.
?amiliarity and basic understanding of Apple products, Apple-based applications, procedures, and operating systems.
?ecognized local education qualification equivalent to a high school diploma, college degree preferred.
?emonstrated ability to type at least twenty-five (25) words per minute. Supplier will validate each Advisor? ability to type at least twenty-five (25) words per minute by a standardized typing test provided by the Supplier.
?trong basic foundation using computer hardware and software.
?xperience providing sales and/or customer service in a previous role for 1-2 years.
?ood listening skills.
?igh attention to detail.
KEY CHARACTERISTICS:
?mpathetic and Customer Focused
?elf Starters
?mbitious
?nthusiastic
?onfident
?ttention to Detail
?roactive
?ultitask
?ature enough to sustain through initial learning curve
?xperience in high-volume Contact Centers or Call Centers
?ommunicate effectively and succinctly
?eal with ambiguity effectively
?bility to Problem Solve
?bility to handle fast pace inbound Call Center environment.
?roduct Sales Specialists should also possess prior sales experience, motivated by specific revenue goals and metrics accomplishment.
Apply Job!