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Operations Lead - Park Royal, West Vancouver

Remote, USA Full-time Posted 2025-04-19

At Myodetox, we don???t just treat pain???we help people move better for life. Our expert clinicians provide hands-on therapy and corrective movement programming designed to get our clients back to their best selves. With over 20 locations across North America, we???re on a mission to reinvent the rehab industry.

We???re looking for an Operations Lead (OL) to join our Vancouver team at our Richmond Clinic. This is an in-clinic role requiring you to be on-site five days a week, including covering three front desk shifts.

As the Operations Lead, you???ll be the driving force behind our clinic???s day-to-day operations, ensuring our team delivers an exceptional client experience while meeting business objectives. You???ll oversee a team of Front Desk Associates (FDAs), manage key operational functions, and collaborate closely with clinic leadership to achieve growth and success.

Park Royal - West Vancouver is a vibrant, area with stunning natural beauty and a diverse, engaged community. You???ll be part of a dedicated team that values collaboration, growth, and providing top-tier service in an area known for its commitment to health and wellness. If you're looking to make an impact while thriving in a dynamic, community-focused environment, Park Royal is the perfect place to grow your career.

What You'll Do - Business Operations

  • Be accountable, as a key player of the Clinic Management Team, working alongside the Clinic Director (CD) and Lead Clinician, to achieve business targets and OKRs.
  • Assess clinic performance regularly to identify opportunities for improvement and implement strategies to enhance client retention and continuously improve clinic standards and operations.
  • Leverage knowledge of the local community and clientele to support targeted marketing initiatives, promotions, and campaigns that enhance the brand and client experience.

  • Share insights from clinic operations, team and client feedback to enhance overall clinic performance.

    • Clinic Operations

  • Oversee Front Desk Associates (FDAs) to ensure seamless clinic operations, including scheduling, booking conversions, waitlist management, and invoice accuracy.
  • Maintain Myodetox???s hospitality and service standards, ensuring every client has a best-in-class experience.
  • Manage accounts receivable, including direct deposit reconciliation, check deposits as well as no-show and client private balances.
  • Maintain overall clinic budget for operational supplies: tracking clinic inventory and ensuring supplies are stocked.
  • Work closely with the CD and Regional Operations Manager (ROM) to manage repairs, refurbishments, or renovations.
  • Ensure the FDA schedule is optimized for full front desk coverage, at all times.
  • Work in-clinic 5 days per week, including at least three shifts per week covering the front desk.

    • Team Management

  • Lead, coach, and mentor FDAs, ensuring they meet Myodetox???s hospitality and operations standards.
  • Oversee the hiring, onboarding, training and retention of new FDAs in collaboration with ROM and the Learning & Development team.
  • Be present in the clinic daily, offering real-time feedback and support to the team.

    • What Success Looks Like

  • The clinic meets revenue, profit, and client retention targets.
  • Operational OKRs are consistently achieved.

  • Invoices and claims are accurate, and accounts receivable are well managed.
  • The clinic schedule is always up-to-date and the front desk is fully staffed, at all times.
  • Client feedback, particularly regarding front desk interactions, is positive.

  • FDA team members grow and thrive in their roles, contributing to a high-performing clinic environment.

    • What You Bring


  • 3+ years of experience in an operations, hospitality, or client-facing role (experience in health & wellness, fitness or medical fields is an asset)
  • Experience leading teams and driving business success.

  • Excellent communication skills, with the ability to effectively engage and collaborate with both direct reports and cross-functional teams.
  • A passion for creating outstanding client experiences.
  • Strong organizational and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to change.
  • A team-first attitude and a proactive approach to leadership.

    • Why Myodetox?

  • A collaborative, high-energy environment with a mission to redefine the rehab industry.
  • Opportunities for growth and career development.
  • Competitive compensation and 100% Employer-Paid Extended Health Benefits for all full-time employees
  • Group RRSP with Profit-Sharing Employer Match
  • Discounted Pet Insurance through SPOT
  • Subsidized mental health support through Homewood platform
  • Be part of a team that???s making an impact on people???s movement, health, and well-being.
  • Access to unique partnerships in the Greater Vancouver Area (e.g. Jaybird, Lagree West, Vessi, House Concepts... and more!)

    • Additional Information

    Core Values and Principles:

    At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

    * Care Deeply (Empathy)

    * One Team, One Dream (Collaboration)

    * Make it Count (Focus)

    * Set the Pace (Ambition)

    * Never Stop Learning (Curiosity)

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