Senior Customer Service Rep - 1st Shift (Remote)

Schedule:
• 1st Shift

What you will do:

As a Senior Customer Service Rep, you will provide customer services relating to sales, sales promotions, installations and communications.
• Validate the ship to and replenishment locations of orders with sales and operations partners
• Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
• Check and validate accuracy of incoming surgery product usage cases
• Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Provide proactive updates on order status to accelerate billing process
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
• Support Sales Reps in case of product usage pricing or discrepancies

What you need:

Required
• High School Diploma or GED
• Three (3) years’ relevant work experience

Preferred
• Experience as account representative; Oracle

$19.58/hr. – $32.04/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

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