Manager II, ML Data Operations , (GO-AI)
Description
Manager-II, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have experience in managing people managers / front line managers and Subject matter experts. He/She should be able to communicate clearly in the written and oral form. Candidates should be able to come up with process improvements and drive business KRAs.
Key job responsibilities
Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 100- 120 associates supported by Team managers (5-6 FLMs) to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets
This is a mid-level management position that is fully accountable for the results of the reporting teams at the GOAI center.
Responsible for conducting regular reviews with the team
Drive overall performance for the team
Identify improvement opportunities and driving process improvement projects
Establishing governance structure for day-to-day operations
Enhance adherence to compliance guidelines as required and dedicated by the Program
Regular touch base meetings with internal stakeholders and different departments
Should be open to travel (domestic & overseas) as and when required
Responsible for performance management as well as annual appraisals for the team
Be a key leader at the forefront for key projects for the program
About The Team
Global Operations-Artificial Intelligence (GO-AI) is a part of Amazon Robotics (AR), an org, in Fulfillment Technologies & Robotics (FTR). GO-AI enables Computer Vision (CV) and ML based automation by delivering high quality data to improve AI and Machine Learning (ML) product lifecycle through near real-time human-in-the-loop (NRT HITL) and offline annotations.
Basic Qualifications
Bachelors degree or equivalent
8+ years of overall experience and 4-5 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.
Track record of successfully running large teams (100+) from the ground up
Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations
Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations
Strong oral and written communication skills.
Preferred Qualifications
Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies.
Demonstrated familiarity with general principles of workflow in a voice / non voice environment.
Should have handled both domestic and international operations with experience in handling remote teams
Entrepreneurial mindset with exposure in running independent operations will be an advantage
An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans
Ability to communicate with Sr Leaders @organization
Clear leadership capability responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture
Show creativity, experimentation and innovation and drive projects with urgency in fast paced environment
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Company - ADCI - Maharashtra
Job ID: A2911820
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