Customer Service - RMA Order Management
Description:
?? Process incoming Return Material Authorization (RMA) orders from Calix Customers
?? Order entry for RMA orders, including order validation for order accuracy
?? Respond to product delivery concerns and work with internal teams for resolution
?? Answer delivery inquiries from customers and sales teams
?? Inform customer about the ordering process
?? Control and monitor inventory levels, including making system adjustments based on physical information
?? Interface with third-party logistics vendors to ensure materials are moving through the supply chain.
Requirements: ?? Experience with ERP systems, preferably Oracle ?? Experience with CRM systems, preferably Salesforce.com ?? Transactional knowledge of order creation and RMA processing ?? Excellent analysis and problem-solving skills ?? Highly organized and motivated with the ability to work on multiple projects ?? Ability to work well under pressure in a fast-paced environment ?? Proven ability to meet deadlines, follow through on details, and provide input and feedback to the team ?? Excellent written and verbal communication skills ?? Strong computer knowledge and skills in Microsoft Office and Excel ?? Possess a professional and cooperative attitude
Benefits:
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