Full/Part-Time Response Specialist - Day/ Night Shift - Remote in Cincinnati
* The first 60 days of employment occur from the office and then transition to "Work From Home" upon completion **
Positions Available:
Day/Night shift available
The Response Specialist is responsible for providing virtual assistance to individuals with developmental and intellectual disabilities. The Response Specialist will handle all incoming alarm signal activities and take the appropriate action per protocol. The Response Specialist will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures.
This role requires heavy computer and phone work as well as taking verbal instructions, typing, reading, speaking and writing.
Starting pay may be higher based on past relevant experience.
Principal Duties:
Operate all call center equipment and peripheral equipment
Interact with external and internal customers via telephone, email and in person
Promote a positive customer service atmosphere
Initiate necessary action when irregular signals are received, or trouble develops
Notify appropriate parties and customers if alarm signal is received
Must be able to adhere to standard operating procedures and special instructions
Respond quickly and precisely to incoming phone calls
Document all alarm activity and phone calls via computer and activity reports
Qualifications: Clean Background check and work history Professional communication skills, both written and verbal Intermediate computer knowledge including Microsoft applications Able to multi-task in a fast-paced work environment Comfortable handling potential emergency situations Able to type a minimum of 35 words per minute Availability to work 12 hour shifts - rotating weekends are required Successful completion of training modules
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
Day shift
Night shift
Weekends as needed
Application Question(s):
Can you pass a criminal background check?
Are you able to type a minimum of 30 words per minute?
Are you able to work 12 hour shifts including every other weekend?
Education:
High school or equivalent (Required)
Work Location: In person
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