Remote Healthcare Live chat or Tele Chat Support

We are looking for a dynamic and customer-oriented individual to join our team as a Remote Healthcare Live Chat or Tele Chat Support for North Florida Retirement Village. This position will require providing exceptional customer service while handling live chats or tele chats with potential and current residents, family members, and other healthcare professionals.

Key Responsibilities: • Provide prompt and courteous responses to live chats or tele chats with professionalism and empathy. • Assist potential residents, family members, and healthcare professionals with inquiries and information regarding our facility's services and amenities. • Respond to and resolve any issues or concerns raised during live or tele chats, ensuring a positive and satisfactory resolution. • Maintain accurate and up-to-date knowledge of our facility's policies and procedures, as well as current healthcare industry regulations. • Collaborate with other departments to ensure timely and effective responses to live or tele chat inquiries.

Qualifications: • High school diploma or equivalent; Bachelor's degree preferred. • Minimum of 1-2 years of customer service experience, preferably in a healthcare environment. • Excellent written and verbal communication skills. • Ability to multitask, handle high volume of live or tele chats, and work in a fast-paced environment. • Strong problem-solving and decision-making skills. • Empathetic and patient with the ability to remain calm and professional under pressure.

About North Florida Retirement Village:

North Florida Retirement Village is a premier senior living community located in North Florida. We offer a variety of levels of care, including independent living, assisted living, and memory care, to meet the changing needs of our residents. Our mission is to provide exceptional care and services while promoting independence, dignity, and quality of life for our residents. We are committed to providing a supportive and inclusive work environment for our employees.

If you have a passion for customer service and a desire to make a difference in the lives of seniors, then we want you on our team! Apply now for the position of Remote Healthcare Live Chat or Tele Chat Support for North Florida Retirement Village.

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