Community Resource Advisor - Overnight - Part-Time

Description:

Job Title: Community Resource Advisor - Overnight

Department: 2-1-1

Reports To: 2-1-1 Program Manager

Job Status: Non-exempt, hourly, 16 hours /part-time

STATEMENT OF THE JOB

Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES
? Interviews clients and conducts a thorough assessment of their needs
? Identifies appropriate resources
? Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
? Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
? Conducts follow-up to ensure that the inquirer?s needs have been met
? Uses crisis management techniques in accordance with agency procedures
? Maintains complete and accurate documentation
? Responsible for staying current with all ongoing training requirements for both services
? Assists with community outreach activities as assigned by the management team
? Actively involved with agency programs and events
? Supports operations during times of disaster as defined by agency policy
? Maintains up to date knowledge of agency processes and policies & procedures
? Performs all other duties as assigned

This position requires 2 shifts per week. Current open shifts: Monday/Friday and Wednesday/Saturday.

Requirements: ? High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place). ? Schedule may vary but every other weekend will be required. ? Must have weekend and 2nd shift availability ? Recommended reliable transportation for periodic in-person events

KNOWLEDGE / SKILLS / ABILITIES
? Well-developed interpersonal skills
? Excellent computer skills
? Demonstrated crisis intervention skills
? Versed in substance abuse issues and mental health issues
? Clear and effective communication and accurate assessment of inquirer?s needs
? Ability to function as a team member in an experiential learning setting
? Ability to effectively problem solve and resolve conflict
? Ability to work independently with minimal supervision
? Ability to maintain professional expectations and assist individuals with diverse backgrounds
? Knowledgeable of program procedures and contact centers informational system
? Must have reliable, secure internet service along with cellular phone.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans? status. EOE

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