Content Moderation Associate ( East Coast Applicants )
Company Description
iOPEX Technologies is a new-generation business solutions provider offering optimized IT management and automation services. Since its founding in 2009, iOPEX has grown to over 3,000 employees and has a strong focus on delivering tailor-made solutions to meet the unique needs of each client. With a customer-centric approach and a commitment to building long-lasting partnerships, iOPEX has earned a marquee list of Fortune 500 clients.
Role Description
This is a contract remote role for a Content Moderation Associate (East Coast Applicants). As a Content Moderation Associate, your day-to-day tasks will include analyzing and reviewing user-generated content, enforcing platform policies and guidelines, responding to user inquiries, and providing excellent customer service. In addition, you will collaborate with cross-functional teams to ensure content quality and assist with training programs.
We seek a versatile professional who excels in curating and moderating news articles and their sources. I just wanted to let you know that there is no original reporting involved in this role.
Responsibilities Collaborate with Al development teams to understand project requirements and contribute insights from an editorial perspective, ensuring accuracy and relevance.
Review content against the client organization's community standards. Contribute to the continuous improvement of data labeling processes, providing feedback and suggestions for optimization.
Stay attuned to the news cycle throughout the day. making decisions on sending out notifications and breaking news alerts.
Qualifications
Analytical Skills: Ability to analyze and evaluate user-generated content
Communication: Strong verbal and written communication skills
Customer Service: Experience in providing excellent customer service
Technical Support: Knowledge of technical support principles and tools
Training: Experience in conducting training programs
Attention to detail: Ability to identify and address content violations
Ability to work remotely and independently
Experience in content moderation is a plus
Bachelor's Degree in Journalism. Library and Information Science, Communications.
English, or a closely related field.
Proficient understanding of the US news cycle and media landscape.
Availability to work at least one weekend day each week.
Proven experience in managing high-volume content workflows. Maintain the flexibility to adapt to a fast paced work environment and efficiently master
Must be based in the US. with a preference for candidates on the West Coast
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