Data Processing Customer Service Clerk
We are looking for a detail-oriented Order Admin to oversee the entire order cycle including receiving, inputting orders into the system, revising or cancelling, label creation, driver manifests paperwork, and addressing any customer inquiries related to their orders. Communication with customers is mainly via email and occasionally via phone (heavy emailing around 200 emails a day).
Bellow responsibilities are share and rotated within team members, but not limited:
?? Order processing; all customers will transmit their orders through our systems either via Anzio or ETransportation site; these orders need to be manually reviewed before sending them to our warehouse for fulfillment.
?? Produce several daily reports by the end of the day using ANZIO.
?? Create labels and job tickets on daily basis per customer request (approx. 1,000 labels a day).
?? The Orders Department processes all local returns; these returns/pickups must be manually entered on daily basis. (approx. 20 a day)
?? Process driver??s manifests on daily basis; count, separate, and scan into Laserfish (approx. 1,800 order).
?? Process multiple revisions and cancellations per customers request throughout the day.
Qualifications
?? MUST be willing to work overtime.
?? High School Diploma or GED required.
?? Work experience at Order??s Department/ Customer service or similar role in Supply Chain.
?? Experience with order management software.
?? Strong attention to detail, problem-solving skills are required, & Time management.
?? Must work well with others, ??Team Player?? but also be able to work independently.
?? Excellent communication and customer service skills.
?? Ability to work in a fast-paced environment.
?? MUST Speak & write English.
?? Work Hours 11-7PM
Job Type: Full-time
Pay: $19.02 - $20.00 per hour
Benefits:
?? 401(k)
?? Dental insurance
?? Health insurance
?? Paid time off
?? Vision insurance
Schedule:
?? 10 hour shift
?? Day shift
?? Overtime
?? Weekends as needed
Experience:
?? Microsoft Excel: 1 year (Preferred)
Ability to Commute:
?? North Bergen, NJ 07047 (Required)
Ability to Relocate:
?? North Bergen, NJ 07047: Relocate before starting work (Required)
Work Location: In person
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