Remote Customer Service Account Representative - Submit Your Application
CORE Health Networks is a leader in Integrated Occupational Medicine Services, dedicated to providing comprehensive healthcare solutions that align with our clients' missions and goals. As we expand our operations, were looking to grow our team of professionals with a new addition to the Remote Customer Service team.
Position Overview: We are seeking a detail-oriented, customer-focused Account Representative to join our team. This position plays a crucial role in supporting clients throughout the occupational medicine management process. The ideal candidate will have a background in customer service or patient care, demonstrating a strong work ethic and excellent communication skills.
Key Responsibilities:
Serve as the primary point of contact for clients and clinics to secure medical surveillance records.
Maintain effective communication and provide high-quality customer service to clients and clinic staff.
Manage the submission of medical and substance abuse testing records, ensuring smooth inbound and outbound communication.
Monitor laboratory results and collaborate with vendors to resolve discrepancies.
Ensure timely submission of x-rays, addressing any issues with vendors as needed.
Issue employee letters following client protocols, paying close attention to service dates and logging.
Keep track of employee DOT documents and cards, ensuring all expiration dates are up to date.
Schedule employee physicals and coordinate onsite medical surveillance services as necessary.
Provide training to new clients on occupational medicine and substance abuse testing processes.
Review and verify invoices to ensure accuracy.
Foster positive relationships with clinics, vendors, and other key stakeholders, including ordering supplies when required.
Qualifications:
High School Diploma or GED required; Bachelors degree preferred.
13 years of experience in customer service or patient care, handling health information and administrative tasks.
Strong proficiency in English and MS Office; intermediate to advanced Excel skills are a plus.
Exceptional attention to detail and high degree of accuracy.
Excellent communication and customer service skills.
What We Offer: We provide a competitive compensation package that includes:
Health, Dental, and Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Time Off (Vacation and Sick Leave)
Six Paid Holidays
Long-Term and Short-Term Disability Benefits
And much more!
Why CORE Health Networks? As a growing leader in the occupational health industry, CORE Health Networks is committed to providing our team members with the tools they need to succeed and grow. Join a supportive work environment where your contributions truly make a difference, all from the comfort of your home.
Apply Today! If youre ready to take the next step in your career and want to make a positive impact in the field of occupational medicine, we encourage you to apply and be a part of our innovative team.
Apply Job!