Customer Support Representative, Intuit TurboTax - Remote
Responsibilities
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Working Solutions seeks helpful and tech savvy independent contractors for a one-of-a-kind opportunity providing customer support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule.
In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels.
Phone support with video chat capability
Traditional chat support
Why join the WooHoo! Crew? There are many perks to contracting with us:
Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
Supportive environment: Were there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
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Earnings Potential
Earn up to $19 per hour, extra incentives are available as tax day approaches.
Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
Schedule
This seasonal contract runs through April 15th, 2025 (Tax Day)
Flexible schedule opportunities - you create your own schedule!
Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
Weekday and weekend options
Skills Needed
Sincere desire to assist the customer
Tech savvy and avid computer user
Ability to multi-task and navigate multiple systems
Communicate with a friendly tone and professional demeanor
Work Environment Requirements: Quiet, uninterrupted space Organized desk area Professional appearance (if on camera)
Technology Requirements
Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection (no wi-fi or mobile internet)
Windows 10 or Windows 11 operating system
Valid antivirus software installed, running and up to date
USB headset with microphone
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples Boot Camp utility.
A webcam will be loaned to each contractor to be used for the duration of the contract.
Full PC requirements
Important Information
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, workers compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
Date Posted: 2024-11-14
Valid Through: 2025-04-15
Language Requirement: English
Working Solutions
Telecommute
United States
Call Center Customer Service;Finance/Accounting Software;Live Chat;Tech Support
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