Internal Account Manager (Remote Opportunity within Los Angeles Area)
About the position
The Internal Account Manager (IAM) at Quest Diagnostics plays a crucial role in driving sales and managing accounts within a designated territory. This position focuses on lead generation, upselling laboratory diagnostic services, and maintaining strong relationships with clients through tele-sales and occasional in-person visits. The IAM is expected to work remotely while residing in the Los Angeles area, collaborating closely with Account Executives to grow the business and enhance customer satisfaction.
Responsibilities
Develop and implement sales plan to target accounts for growth in line with regional market strategy.
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Manage account inquiries to minimize account attrition and negative volume variance.
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Assist field sales staff by prospecting new business opportunities and evaluating potential growth opportunities of existing clients.
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Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
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Drive sales through pre-call planning, post-call analysis, and follow-up.
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Analyze the utilization/profitability of existing accounts and develop action plans to increase returns.
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Educate customers on all new products and services through telemarketing.
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Implement Integrity Selling on all sales calls; engage the Why Quest messaging.
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Maintain knowledge of all connectivity products and solutions (i.e. Care 360, EMR interfaces, QDRS).
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Develop and maintain knowledge of tests and services provided by competitors to enhance Quest Diagnostics' market position.
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Field travel to build stronger relationships and close select leads with AEs.
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Utilize SalesForce.com and complete all administrative tasks on time.
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Ensure compliance with all company policies and government regulations.
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Manage other projects/responsibilities as assigned by manager.
Requirements
1+ year of professional experience; sales experience preferred.
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Demonstrated solid communication skills, both oral and written.
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PC skills, including knowledge of Microsoft Software.
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Bachelor's Degree (Required)
Nice-to-haves
Benefits
Medical/Prescription Drugs
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Dental
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Vision
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Flexible Spending Accounts (FSAs)
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Supplemental Health Plans
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401(k) Plan - Company match dollar-for-dollar up to 5%
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Employee Stock Purchase Plan (ESPP)
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Supplemental Life Insurance
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Dependent Life Insurance
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Short- and Long-Term Disability buy-up
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Blueprint for Wellness
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Emotional Well-Being Resources
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Educational Assistance
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Paid time off / Health Time
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Variable Compensation Plans
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Sales Incentive Plans
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