USAA Direct Sales Agent – IHC Group – Minneapolis, MN

Job title: USAA Direct Sales Agent

Company: IHC Group

Job description: Depending on candidate location: Remote OR Candidates located near a call center - Hybrid schedule - In office 2x per week

Call Center Locations: Tampa, FL; Saint Louis Park, MN; Milwaukee, WI

SUMMARY

We continue to expand our Call Center Sales team, and looking for driven inside sales professionals with a strong commitment to help individuals and families with their Health and Life insurance needs. In this role, you will use exceptional customer service and interpersonal skills to connect with customers and match them with the right insurance policy. Our agents focus on solution selling to identify customers needs to align them to a wide array of competitive products while leveraging top of the market technologies.

We have a strong training program, best in class sales tools, competitive compensation plan, excellent benefits, and multiple solid marketing lead sources. This is a great role for a competitive, confident and collaborative individual seeking a career in a growing and fun environment.

For over 30 years, the member companies of The IHC Group have provided health, life, disability, dental, vision, short term medical and hospital indemnity insurance solutions to individuals and groups. Through product innovation and committed relationships with our policyholders, we have built a strong, successful insurance organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Handle primarily inbound calls from our marketing lead sources
• Through a solution sales approach create and present health insurance packages to customers to best meet their needs
• Suggest modifications and updates to customers existing insurance policies
• Lead nurturing through outbound calling efforts
• Maintain conversion and ancillary attachment metrics standards
• Build sustainable relationships and trust with customers through open and interactive communication

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Results oriented, motivated individual with a focus on achieving sales success
• 1 year of Call Center experience
• Excellent customer service skills and time management
• Excellent interpersonal and sales skills
• Ability to identify and contact prospect customers
• Must have / retain life and health insurance license
• Ability to navigate software applications in conjunction with utilizing best in class solution selling approach
• Coachability Open to receiving feedback and eager to explore new ideas or concepts

SUPERVISORY RESPONSIBILITIES
• None

CERTIFICATES, LICENSES, REGISTRATION
• Life and Health Insurance license
• FFM Certification Ability to obtain once hired

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Small Motor Skills: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.
• Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.
• Hearing: Ability to receive detailed information through oral communication with or without correction.
• Repetitive Motion: Substantial movement (motions) of the wrist, hands, and fingers.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature.

ADDITIONAL REQUIREMENTS

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among co-workers.

Expected salary:

Location: Minneapolis, MN

Job date: Sun, 11 Sep 2022 01:22:42 GMT

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