Propane Customer Service Center Manager
As a Customer Service Center Manager (CSCM) you will manage the customer care center for Strategic Accounts including the overall customer experience: overseeing billing, new customer setup and dispatch of service and delivery. The CSCM is responsible for the efficient operation of the Customer Service Center while supporting profitable operations that emphasize growth and revenues and maintaining a unified team that can provide customer service to build and grow the business.
Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
What you??ll do:
?? Supervise, and direct activities of Customer Service such as phone and email customer support, inventory, credit, and dispatch of delivery and service.
?? Handle customer service issues, assuring customer service is performed to the highest standard.
?? Review and manage key metrics for calls, customer care, delivery efficiency, net promoter scores
?? Train and develop competent Customer Service Representatives and Delivery Dispatchers.
?? Provide support to multiple remote delivery centers across the US.
?? Ensure prompt responses and resolutions to complex customer billing or service issues by coordinating with sales, delivery managers and corporate staff.
What you bring:
?? Five years or more of job-related experience preferably in a related customer service environment
?? Proven track record of management success
?? Strong leadership skills
?? Excellent written and verbal communication skills
?? Analytical ability to review and understand business reports
?? Ability to lead and develop teams
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience.
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