Care Manager- Telephonic Nurse PT - Sat and Sun 8a-4:30p, 4 hours weeknight

About the position

The Care Manager - Telephonic Nurse position at CenterWell involves providing support to patients transitioning into and out of home health services. This role is crucial in ensuring optimal continuity of care, requiring a deep understanding of post-acute care options and effective communication with clinical teams. The position is part-time, primarily working weekends and one weeknight, and is conducted via telephonic interactions with patients.

Responsibilities
• Act as CenterWell Home Health representative for patients discharged from service or needing post-acute services.
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• Navigate healthcare options, including care services, Medicare coverage, and billing issues.
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• Make clinical level of care determinations based on discussions and medical records.
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• Act as a customer advocate throughout the referral process to ensure timely responses and maximize referral to admission conversion rates.
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• Maintain awareness of department performance objectives and assure patient satisfaction goals are met.
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• Assist in the admissions process for patients meeting requirements.
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• Provide education regarding Home Health, Hospice, and Palliative Care Services.
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• Participate in special projects and perform other duties as assigned.

Requirements
• Licensed Registered Nurse (RN) with compact state licensure and no disciplinary action.
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• 3 - 5 years of clinical acute care experience.
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• Comprehensive knowledge of Microsoft Office applications including Word, Excel, Outlook, Teams, and One Note.
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• Passion for contributing to an organization focused on improving consumer experiences.
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• High-speed internet connection (no hotspot, DSL, or satellite).

Nice-to-haves
• Experience with case management, discharge planning, and patient education for adult acute care.
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• Managed care experience.
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• Home Health Care experience.
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• Telephonic triage experience.
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• Bachelor's degree.
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• HCHB experience preferred.

Benefits
• Medical, dental, and vision benefits
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• 401(k) retirement savings plan
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• Paid time off including company and personal holidays
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• Volunteer time off
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• Paid parental and caregiver leave
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• Short-term and long-term disability
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• Life insurance
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• Opportunities for personal and professional growth.

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