Field Service Coordinator (RNs, Social Services, Social Workers, Care Coaches, or Counselors)

About the position

The Field Service Coordinator role is a vital position within Humana, focusing on enhancing the well-being of members through personalized service and support. This position requires the coordinator to meet members in their locations, spending quality time assessing their needs and barriers, and connecting them with quality services to promote their ultimate well-being and drive health outcomes. The coordinator will administer initial and ongoing long-term services and support (LTSS) related assessments using person-centered thinking approaches. This involves contacting members both telephonically and in-person to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships that best meet the needs and goals of the member and caregiver. The role also includes the development and continuous modification of the Service Plan, involving applicable members of the care team in care planning, such as informal caregiver coaches and primary care providers. The coordinator will support members in navigating their LTSS and related environmental and social needs, utilizing available information to prevent the need for duplicative assessments. A significant focus of this position is to assist members in maintaining Medicaid eligibility and collaborating with the Medical Director, Geriatrician, and Care Coordinator to ensure cohesive, holistic service delivery that supports positive member outcomes. To be successful in this role, the Field Service Coordinator must possess strong organizational skills, exceptional communication abilities, and a proven capacity for critical thinking and problem-solving. The position requires a commitment to working Monday through Friday, with a focus on member-facing visits across Indiana, necessitating a valid driver's license and reliable transportation for travel within the state.

Responsibilities
?? Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
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?? Contact members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships.
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?? Develop and continuously modify the Service Plan, involving applicable members of the care team in care planning.
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?? Support members through navigation of their LTSS and related environmental and social needs.
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?? Utilize available information to prevent the need for duplicative assessments.
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?? Assist members in maintaining Medicaid eligibility.
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?? Collaborate with Medical Director/Geriatrician/Care Coordinator to ensure cohesive, holistic service delivery and support positive member outcomes.

Requirements
?? Unrestricted Licensed Registered Nurse, a licensed practical nurse, or an associate's degree in nursing with at least one (1) year of experience serving the program population.
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?? Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience.
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?? Bachelor's degree in any field with a minimum of two (2) years full-time, direct service experience with older adults or persons with disabilities.
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?? Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least (2) years of experience.
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?? Associate's degree in any field with a minimum of four (4) years full-time, direct service experience with older adults or persons with disabilities.
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?? Prior experience in health care and/or case management.
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?? Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
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?? Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
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?? Proven ability of critical thinking, organization, written and verbal communication and problem-solving skills.
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?? Ability to manage multiple or competing priorities in a fast-paced environment.

Nice-to-haves
?? Experience in health care or case management (1 year preferred).
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?? Ability to commute within LaGrange County, IN.
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?? Willingness to travel 100%.

Benefits
?? 401(k)
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?? 401(k) matching
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?? Dental insurance
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?? Employee assistance program
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?? Employee discount
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?? Flexible spending account
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?? Health insurance
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?? Life insurance
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?? Paid time off
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?? Tuition reimbursement
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?? Vision insurance

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